Delivery & Returns

 

We like to get your orders out to you as soon as possible and we aim to dispatch within 1 to 2 working days. We use a mix of An Post and courier services and we reserve the right to choose between these two, depending on the weight and size of your parcel, as well as the cost of delivery. If there is any issue at all with your order we will contact you before sending to get it sorted!

 

We offer a discounted flat rate shipping within Ireland’s 32 counties of just €6. We do unfortunately have to add a surcharge for bulky items such as large cutting mats and rolls of wadding as our couriers issue us a surcharge of these. We will contact you after checkout to arrange the surcharge payment.  We also offer a Collect in Store option with no charge.

 

We love our international shoppers and so we have flat rate fees for shipping worldwide. However we sometimes have to contact you for extra shipping fees if the cost of sending your order really exceeds this nominal flat rate. When we have to do this, we normally try to split the additional cost 50/50. Please note that the customer is liable for any customs charges incurred in their country.

 

 

 

Ireland & Northern Ireland - €6

 

Belgium, France, Germany, Luxemburg & Netherlands - €15

 

Austria, Denmark & Switzerland - €16 

 

Czech Republic, Hungary, Italy, Poland, Slovakia, Slovenia & Sweden - €19

 

Rest of Europe - €26

 

Rest of the World - €30

 

 

 

 

We really want you to be happy and we endeavour to give the best customer service we can, but unfortunately we cannot accept returns of cut fabrics, wadding, sundries, ribbons, trims or zips unless they are faulty. Additionally, the items from our clearance section are there for a reason, they might be a little bit shop soiled, or maybe they are just a fabric we loved but that wasn’t so popular with the customers, or maybe we are discontinuing a brand or range of products, so items from this section cannot be returned either.

 

We will refund pretty much anything else though if you have contacted us within 14 days of receiving your item. Unhappy with a ruler, a yarn, a thread, anything else, as long as they are unopened and still in their original packaging send it back.  And of course if an item is faulty (except from clearance) send it back.  We will reimburse any shipping costs when you return a faulty or damaged item but if it’s something you have simply had a change of heart on then you will have to cover the return postage yourself.  We think that’s only fair.

Returns can be sent to:

 

Quilt Yarn Stitch

1st Fl, Unit 19 MG Business Park

Galway Road

Tuam

Co. Galway

H54 YF25